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Delivery
Shipping
How much is the delivery cost for my order?
We've tried to keep the delivery cost as simple as possible. We charge a flat $10 for standard delivery orders under $100, and will send your standard delivery order out for free if you spend over $100 in one transaction.
We charge a flat $30 per item for Big & Bulky delivery. All standard products ordered with Big & Bulky products are delivered free! Individual product pages indicate if an item is Standard or Big & Bulky.
How long will it take to deliver my Harris Scarfe order?
Generally speaking, our orders are delivered within 5-10 business days depending on the volume of orders we are processing.
Do you deliver everywhere in Australia?
We ship our orders to all of mainland Australia and Tasmania via Australia Post. As a general guide, if you live in an area within coverage of Australia Post, we can ship an order to you. From time to time, there may be exceptions made on certain products limiting its delivery area, in these circumstances, the full details of coverage will be found on the product page.
Do you deliver internationally?
No, we only deliver within Australia.
Do I have to sign for delivery?
All orders must be signed for at the time of delivery, so please ensure there is someone available at the appointed delivery address. All deliveries are tracked with our Carriers. If you are not home, some items will be left in a safe place, if deemed appropriate by the Driver, alternatively you may receive a card to collect from your local post office.
How do I know that Harris Scarfe has received my online order?
Once you have placed your order online you will receive an order confirmation with an order number. We will also send you an email confirmation to the email address listed on your account details. This email will also contain your order confirmation number as well as a list of the item(s) you have purchased.
Order Issues
I've made a mistake on my order. How can I fix or cancel it?
If you have noticed an error with an order that's been placed, please contact our Customer Service Team as soon as possible on 1300 304 505 with the details so that we can correct the error. Our customer service team are on standby Monday - Friday: 8:30am - 5:30pm (AEDT).
Although we cannot guarantee that all requests for amendments or cancellations can be fulfilled, we will strive to amend an order and/or provide you with a refund in full as long as your order has not left the fulfilment facilities.
Unfortunately, for orders that have left the fulfilment facilities, the only way we can accept a refund or amendment is for you to return your order to a local Harris Scarfe store.
Once the order has left our fulfilment facilities, we cannot refund delivery costs except when Harris Scarfe is at fault or if the product is faulty or not as described.
